Returns & Refund Policy

Last Updated: September 11, 2026

At MODCER Studio, every sculpture is individually handcrafted and personalized based on the photos and information you provide. Because each piece is made specifically for one customer and cannot be resold, our custom-made products are final sale and non-refundable.

We understand that ordering a custom sculpture is different from purchasing a standard, ready-made product. That is why we provide a review and adjustment process to help ensure that the sculpture reflects your pet as closely as reasonably possible within the nature of handmade ceramic art.

Custom-Made Products Are Non-Refundable

All MODCER Studio custom pet sculptures are created specifically from the customer's submitted photographs and customization details.

Once an order has entered the customization or production process, it cannot be returned, exchanged, or refunded due to:

  • Change of mind
  • Personal preference
  • Differences between the sculpture and the customer's expectations
  • Minor variations in shape, color, texture, proportion, or expression
  • Differences caused by lighting, photography, screen display, glazing, firing, or other characteristics of handmade ceramics

Because the sculpture is personalized exclusively for you, it cannot be restocked or sold to another customer.

Sculpture Preview & Revisions

For products that include a preview service, we will provide a preview during the sculpting process before the sculpture proceeds to the final coloring and firing stages.

The purpose of this preview is primarily to review the sculpture's overall form and physical characteristics, including:

  • Body proportions
  • Head shape
  • Ear shape and position
  • Snout length
  • Pose
  • Other major sculptural features

Please note that the preview may show an unfinished, unpainted sculpture.

At this stage, final details such as coat color, markings, painted eyes, surface finish, and other painted characteristics may not yet be completed. The unfinished preview should therefore not be considered a representation of the final appearance of the sculpture.

We encourage customers to carefully review the preview and communicate any reasonable changes they would like us to make before approval.

Adjustments and Remakes

Our goal is to create a sculpture that captures the recognizable characteristics and personality of your pet while preserving the natural qualities of handmade ceramic art.

If reasonable adjustments are needed during the preview stage, we will make revisions when technically possible.

If we determine that a sculpture cannot be satisfactorily corrected through normal adjustments, we may, at our discretion, remake the sculpture.

A remake is considered part of our commitment to completing your custom order and does not constitute eligibility for a monetary refund.

After Preview Approval

Once you approve the sculpture preview, or once the sculpture proceeds into painting, glazing, firing, or other irreversible production stages, further structural changes may no longer be possible.

Customers are therefore responsible for carefully reviewing the preview and communicating requested changes before approval.

Approval confirms that you accept the sculpture's overall shape, proportions, pose, and sculptural characteristics at that stage.

Handmade Variations

Each MODCER Studio sculpture is individually shaped, painted, glazed, and fired by hand.

Handmade ceramic artwork will naturally contain subtle variations. These may include differences in:

  • Surface texture
  • Brushwork
  • Color tone
  • Glaze appearance
  • Sculptural details
  • Symmetry
  • Firing results

These characteristics are part of the handmade nature of the artwork and are not considered defects.

While we use your photographs as our primary reference, a handmade sculpture is an artistic interpretation and cannot be expected to reproduce every detail of a living pet with photographic or digitally manufactured precision.

Damaged or Defective Items

If your sculpture arrives damaged due to shipping, or if there is a significant production issue attributable to MODCER Studio, please contact us promptly and provide clear photographs of the sculpture, packaging, and shipping box.

After reviewing the issue, we may provide an appropriate solution, which may include repair, replacement, or remaking the sculpture.

Because the product is custom-made, our normal resolution for an eligible issue is repair, replacement, or remake rather than a monetary refund.

Customer-Provided Photos

The accuracy and quality of your sculpture depend heavily on the reference photographs you provide.

Customers are responsible for submitting clear and accurate photographs that reasonably show the pet's:

  • Face
  • Body shape
  • Coat color
  • Markings
  • Ears
  • Eyes
  • Other important identifying features

MODCER Studio cannot be responsible for inaccuracies resulting from unclear, incomplete, heavily edited, filtered, or misleading reference photographs.

We may request additional photographs when necessary before or during production.

Order Cancellations

Because each order is individually scheduled and prepared for custom production, cancellation requests are not guaranteed.

Once customization or production has begun, the order is considered final and cannot be canceled for a refund.

By Placing an Order

By purchasing a custom sculpture from MODCER Studio, you acknowledge and agree that:

  • Your sculpture is individually handmade and personalized specifically for you.
  • Custom products are final sale and non-refundable.
  • Handmade variations are expected and are not considered defects.
  • Preview images may show an unfinished and unpainted sculpture.
  • Reasonable revisions may be requested during the applicable preview stage.
  • MODCER Studio may provide adjustments or a remake when appropriate instead of issuing a refund.
  • Approval of a preview authorizes MODCER Studio to proceed with the remaining production stages.

If you have any questions about our customization process or this policy, please contact us before placing your order.

Contact the Studio

If you have any questions regarding the status of your piece or need to report a delivery issue, our team is here to help.

Email: info@modcer.com

Studio Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Expected Response: Within 24–48 hours