Shipping Policy

Last Updated: September 11, 2026

At MODCER Studio, every custom ceramic sculpture is carefully inspected and securely packaged before shipment. Because each piece is handmade and fragile, we take additional precautions to help protect your sculpture throughout transit.

Please review the information below regarding shipping times, costs, packaging, tracking, and delivery.

Shipping Time

Once your sculpture has completed production, final inspection, and packaging, the estimated shipping transit time is generally:

7–10 days

Shipping times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, customs processing where applicable, or other circumstances outside our control.

Please note that shipping time does not include the production time required to create your custom sculpture.

Because every sculpture is individually handmade, production times may vary by product and order volume. Please refer to the relevant product page for the current estimated production timeline.

Shipping Costs

We currently offer free shipping on eligible orders.

However, shipping rates and promotions may change in the future.

The shipping terms, rates, and any applicable charges displayed on the product page and at checkout at the time of purchase will apply to your order.

If a shipping fee applies, the amount will be clearly displayed before you complete your purchase.

Protective Packaging

Ceramic sculptures are fragile by nature, so every order is carefully packed using multiple layers of protective materials.

Our standard protective packaging includes:

• Bubble Wrap — provides cushioning around the sculpture and helps absorb impact.
• Protective Rigid Gift Box — helps keep the sculpture securely contained during transportation while providing a clean presentation.
• Honeycomb Protective Paper — provides additional shock absorption and helps reduce movement inside the package.

Together, these layers create a three-level protective packaging system designed to reduce the risk of impact and movement during shipping.

Depending on the sculpture's size, shape, and destination, additional protective materials may also be used when necessary.

Order Processing & Dispatch

Your order will be shipped only after:

• The sculpture has completed all production stages
• Any applicable preview or approval process has been completed
• Painting and firing have been completed
• The sculpture has passed our final quality inspection
• The sculpture has been securely packaged

Once your order has been dispatched, tracking information will be provided when available.

Tracking Your Order

When tracking is available, you will receive shipment information after your package has been handed over to the carrier.

Please allow some time for the carrier's tracking system to update after the shipping label has been created.

Tracking updates are provided by the shipping carrier and may occasionally be delayed.

Delivery Estimates

Delivery dates shown by the carrier are estimates rather than guaranteed delivery dates.

Although most shipments arrive within the expected time frame, occasional delays may occur due to:

• Severe weather
• Peak holiday periods
• Carrier disruptions
• Transportation delays
• Incorrect or incomplete addresses
• Customs or import processing
• Other circumstances outside our reasonable control

MODCER Studio is not responsible for carrier delays after the package has been transferred to the shipping provider, but we will assist when reasonably possible if a shipment experiences an unusual delay.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

• Recipient name
• Street address
• Apartment or unit number, if applicable
• City
• State or province
• Postal or ZIP code
• Telephone number, where required by the carrier

If you notice an address error, please contact us as soon as possible.

Once a package has been shipped, we may not be able to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

P.O. Boxes and Restricted Addresses

Some shipping carriers may not be able to deliver fragile or oversized packages to P.O. Boxes or certain restricted addresses.

If the address you provide cannot be serviced by our shipping carrier, we may contact you to request an alternative physical delivery address before shipment.

Damaged Packages

We take great care in packaging every sculpture, but damage can occasionally occur during transportation.

If your sculpture arrives damaged, please contact us as soon as possible after delivery.

Please keep all original packaging and provide clear photographs of:

• The damaged sculpture
• The outer shipping box
• The internal protective packaging
• The shipping label
• Any visible damage to the package

This information allows us to evaluate the issue and, when necessary, communicate with the shipping carrier.

Depending on the circumstances, an appropriate solution may include repair, replacement, or remaking the sculpture in accordance with our Returns & Refund Policy.

Lost or Delayed Shipments

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us.

We will review the available tracking information and assist with the carrier inquiry when appropriate.

Please note that carrier investigations may require additional time before a shipment can officially be considered lost.

International Shipping

Shipping availability, delivery times, and costs may vary by destination.

Please refer to the relevant product page and checkout for the shipping options currently available to your location.

Where applicable, customs duties, import taxes, or local fees may be charged by the destination country or local authorities. Unless otherwise stated at checkout, these charges are generally separate from the product and shipping price.

Questions About Shipping

If you have questions about shipping availability, your delivery address, tracking information, or an existing shipment, please contact us before or after placing your order.

For additional information regarding custom production, refunds, remakes, and damaged items, please review our Frequently Asked Questions and Returns & Refund Policy.